Admin & Customer Service Executive

Altios International; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Altios International Singapore is seeking an experienced Admin & Customer Service Executive to manage daily office operations, handle customer enquiries and process orders. You will work closely with the Singapore and Korea teams and support ERP system implementation.

The role requires at least 3 years in administration or sales support, strong English communication, and proficiency in Excel/Word. Independent, detail-oriented professionals will thrive in this international environment.

Qualifications

• Minimum 3 years of relevant experience in administration, customer service, sales support, or order processing.
• Hands-on experience with ERP systems, particularly in sales order processing, invoicing, and order management.
• Familiarity with purchase orders (POs), delivery orders (DOs), quotations, and invoicing procedures.
• Good command of written and spoken English for international communications and documentation.
• Proficient in Microsoft Office applications, especially Excel and Word.
• Strong organizational skills, attention to detail, and ability to multitask.

Responsibilities

• Oversee daily office administration and maintain records and documentation.
• Handle customer inquiries, order requests, follow-ups, and prepare POs, DOs, invoices, and quotations.
• Support ERP system implementation and data accuracy with the Korean team.
• Coordinate with customers, suppliers and overseas colleagues; monitor payment status and follow up as needed.

Skills

English proficiency

Organizational skills

Independent initiative

Tools

ERP systems

Excel

Word

Job description

About the Company

Our client is a leading South Korean technology company specialising in secure payment solutions, digital identification technologies, and smart card systems. Its products include payment cards, SIM and USIM cards, biometric authentication solutions, and secure identity technologies.

As part of its international expansion, the company has established a Singapore entity to support its regional and global business operations.

We are seeking an experienced and independent Admin & Customer Service Executive to manage daily administrative activities, customer enquiries, order processing, and operational coordination. The successful candidate will work closely with the Singapore and Korean teams and support the implementation of the company's ERP system.

Key Responsibilities

1. Office Administration

• Manage daily office administrative activities and maintain accurate records and documentation.
• Coordinate general office matters and provide administrative support to management.

2. Customer Service & Order Processing

• Handle customer enquiries, order requests, and follow-ups in a timely and professional manner.
• Process customer purchase orders (POs), prepare delivery orders (DOs), invoices, quotations, and other commercial documents.
• Monitor order status, delivery schedules, and outstanding matters to ensure timely order fulfilment.
• Maintain accurate customer and order information in the ERP system.

3. ERP System & Operational Support

• Support the implementation and improvement of the company's ERP system in coordination with the Korean team.
• Assist with system testing, data accuracy, and operational process improvements.
• Ensure proper documentation and smooth coordination of order processing activities.

4. Internal & External Coordination

• Liaise with customers, suppliers, and overseas colleagues on order-related and operational matters.
• Follow up on customer payment status and coordinate with the relevant teams when necessary.
• Provide general administrative and operational support as required.

Requirements

• Minimum 3 years of relevant experience in administration, customer service, sales support, or order processing.
• Hands-on experience with ERP systems, particularly in sales order processing, invoicing, and order management.
• Familiarity with purchase orders (POs), delivery orders (DOs), quotations, and invoicing procedures.
• Good command of written and spoken English, as the role requires regular communication with international customers and overseas teams, as well as preparation of business correspondence and documentation.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong organisational skills, attention to detail, and ability to manage multiple tasks.
• Able to work independently, take initiative, and follow up on tasks with minimal supervision.
• Experience in trading, manufacturing, distribution, or an international business environment would be an advantage.
• Experience supporting ERP implementation or process improvements would be an advantage.
• Candidates who are available to start immediately or within a short notice period will be preferred.