Customer Relations Officer (EASE Private)

PROGRESSIVE BUILDERS PRIVATE LIMITED; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PROGRESSIVE BUILDERS PRIVATE LIMITED in Singapore is seeking a customer-facing coordinator to manage site surveys and installation appointments with homeowners. You will handle inquiries, update records, and ensure smooth scheduling across teams.

The role requires strong communication and interpersonal skills, a pleasant, professional demeanor, and the ability to work 5.5 days per week. Prior PR/CS experience in HDB upgrading projects is valued.

Qualifications

• GCE A Level is required.
• Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
• Strong communication, interpersonal and customer service skills.
• Pleasant personality with a friendly and professional disposition.
• Good organisational and follow-up skills.
• Comfortable handling phone calls and communicating with homeowners.
• Able to work 5.5 days per week.

Responsibilities

• Coordinate site survey and installation appointments with homeowners.
• Handle incoming calls and customer enquiries.
• Follow up on customer requests, feedback and pending appointments.
• Update case status, appointment details and customer information in the system.
• Monitor case progress and coordinate schedule changes with relevant parties.
• Perform other duties as assigned by the Project Manager or Management.

Skills

Public relations

Customer service

Communication skills

Interpersonal skills

Organisational skills

Phone etiquette

Education

GCE A Level

Job description

Job Responsibilities

• Coordinate site survey and installation appointments with homeowners.
• Handle incoming calls and customer enquiries.
• Follow up on customer requests, feedback and pending appointments.
• Update case status, appointment details and customer information in the system.
• Monitor case progress and coordinate schedule changes with relevant parties.
• Perform other duties as assigned by the Project Manager or Management.

Requirements

• Minimum GCE 'A' Level.
• Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
• Strong communication, interpersonal and customer service skills.
• Pleasant personality with a friendly and professional disposition.
• Good organisational and follow-up skills.
• Comfortable handling phone calls and communicating with homeowners.
• Able to work 5.5 days per week.