CUSTOMER RELATIONS OFFICER

LP CONSTRUCTION & ENGINEERING PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

LP Construction & Engineering Pte. Ltd. in Singapore seeks a capable FRC Helpdesk Officer to be the first point of contact for urgent assistance, and to log fault reports and coordinate with maintenance contractors.

Responsibilities include logging faults in MMS, ensuring repairs meet KPI, handling events and logistics requests, and performing ad-hoc duties as needed.

Qualifications

• Nitec in Technology for Facility Management or equivalent.
• At least 2 years’ relevant working experience.

Responsibilities

• To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.
• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor
• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)
• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI
• To receive, process, and follow up events and logistics requests
• To perform other ad-hoc duties required

Education

Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent

Job description

Qualification:

• At least Nitec in Technology for Facility Management, GEC “O” or “N” level, “A” Level or equivalent
• At least 2 years’ relevant working experience

Job Description:

• To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.
• To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor
• To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)
• To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI
• To receive, process, and follow up events and logistics requests
• To perform other ad-hoc duties required