Customer Relations Officer

CALL LADE LOGISTICS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

CALL LADE Logistics Private Limited in Singapore seeks a capable customer service administrator to manage inquiries, feedback, and service-related cases while maintaining accurate customer records.

The role requires strong communication, interpersonal and problem-solving skills, plus the ability to coordinate with internal teams and follow up on open matters. You will support service improvements and administrative tasks with attention to detail.

Qualifications

• Degree in Business, Marketing, Customer Relations, or related discipline.
• At least 1 year of relevant customer service, customer relations, or administrative experience.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Handle customer enquiries, feedback, complaints and service-related cases.
• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
• Analyse recurring customer issues and recommend service improvements.
• Prepare customer service reports and maintain accurate customer records.
• Provide general administrative support to the department and assist with ad-hoc duties.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

MS Office

Independent work

Coordination

Education

Bachelor's degree in Business or related

Tools

Microsoft Office

Job description

Job Responsibilities

• Manage customer enquiries, feedback, complaints and service-related cases.
• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
• Analyse recurring customer issues and recommend service improvements.
• Prepare customer service reports and maintain accurate customer records.
• Support customer engagement and service improvement initiatives.
• Perform general administrative duties, including filing, documentation and data entry.
• Prepare reports, correspondence and other administrative documents.
• Maintain and update records, databases and internal trackers.
• Coordinate meetings, appointments and follow-up actions where required.
• Provide administrative support to the department and assist with other ad-hoc duties.

Job Requirements

• Degree in Business, Marketing, Customer Relations, Business Administration or a related discipline.
• At least 1 year of relevant customer service, customer relations or administrative experience preferred.
• Strong communication, interpersonal and problem-solving skills.
• Good organisational and administrative skills with attention to detail.
• Proficient in Microsoft Office applications.
• Able to work independently and coordinate effectively with different departments