Customer Relations Officer

CALL LADE ENTERPRISES PTE LTD; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

CALL LADE ENTERPRISES PTE LTD in Singapore invites applications for a Customer Service and Administrative Executive. You will handle enquiries, coordinate with internal teams, and maintain accurate records to support service improvements.

The role requires strong communication, organisational skills, and proficiency in MS Office. You will build relationships with customers, prepare reports, and contribute to service initiatives while performing general admin duties.

Qualifications

• Degree in business, marketing, or related discipline.
• At least 1 year in customer service, customer relations or admin.
• Strong communication, interpersonal and problem-solving skills.
• Good organisational and administrative skills with attention to detail.
• Proficient in Microsoft Office applications.
• Able to work independently and coordinate effectively with different departments.

Responsibilities

• Manage customer enquiries, feedback, complaints and service-related cases.
• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
• Analyse recurring customer issues and recommend service improvements.
• Prepare customer service reports and maintain accurate customer records.
• Support customer engagement and service improvement initiatives.
• Perform general administrative duties, including filing, documentation and data entry.
• Prepare reports, correspondence and other administrative documents.
• Maintain and update records, databases and internal trackers.
• Coordinate meetings, appointments and follow-up actions where required.
• Provide administrative support to the department and assist with other ad-hoc duties.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Administrative skills

Education

Degree in Business, Marketing, Customer Relations, Business Administration or related discipline

Tools

Microsoft Office

Job description

Job Responsibilities

• Manage customer enquiries, feedback, complaints and service-related cases.
• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
• Analyse recurring customer issues and recommend service improvements.
• Prepare customer service reports and maintain accurate customer records.
• Support customer engagement and service improvement initiatives.
• Perform general administrative duties, including filing, documentation and data entry.
• Prepare reports, correspondence and other administrative documents.
• Maintain and update records, databases and internal trackers.
• Coordinate meetings, appointments and follow-up actions where required.
• Provide administrative support to the department and assist with other ad-hoc duties.

Job Requirements

• Degree in Business, Marketing, Customer Relations, Business Administration or a related discipline.
• At least 1 year of relevant customer service, customer relations or administrative experience preferred.
• Strong communication, interpersonal and problem-solving skills.
• Good organisational and administrative skills with attention to detail.
• Proficient in Microsoft Office applications.
• Able to work independently and coordinate effectively with different departments