Customer Quality Engineer: Root Cause & Improvement

VDL ETG Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL ETG Singapore is looking for a Customer Quality Engineer to be the first contact for quality issues and to ensure assembly products meet customer standards. You will collaborate in a team to drive root cause analysis, implement preventive actions, and improve process efficiency.

Responsibilities include coordinating with customers, in-house teams and suppliers, leading 8D-based investigations, applying 5-why and fishbone tools, and supporting continuous improvement initiatives across the

Qualifications

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma; Lean Six Sigma certification is an advantage.
• Certified Quality Engineer is an advantage.
• Good problem-solving skills.
• Proficient in Microsoft Excel functions.
• Good communication skills.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Skills

Problem-solving

Excel

Communication skills

Education

Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or related discipline

Job description

VDL ETG Singapore is looking for a Customer Quality Engineer to be the first contact for quality issues and to ensure assembly products meet customer standards. You will collaborate in a team to drive root cause analysis, implement preventive actions, and improve process efficiency.

Responsibilities include coordinating with customers, in-house teams and suppliers, leading 8D-based investigations, applying 5-why and fishbone tools, and supporting continuous improvement initiatives across the