Customer Program Specialist

ULTRA CLEAN ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ultra Clean Technology is seeking a Customer Program Specialist in Singapore to review processes, manage orders, and coordinate cross-functionally to ensure on-time delivery. You will work with internal teams to renegotiate agreements, resolve scheduling blocks, and manage inventory and pricing changes.

The role requires a Bachelor's degree in Business/Marketing or related field and 3–5 years in customer service or program management, with strong CRM and project management skills.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3–5 years of experience in customer service or program management.
• Proficiency in CRM software and project management tools.

Responsibilities

• Review and analyze processes/programs for opportunities to improve effectiveness and efficiencies (bias to automate in Account Operations).
• Redlines GPA and ISA for renegotiation by UCT Account Executives.
• Identify expedite fees on inside lead-time orders; pull-ins; drop-ins.
• Receive, review and monitor status of customer orders; resolve issues impacting on-time delivery.
• Resolve production scheduling and shipping blocks in ERP; escalate as needed.
• Escalate material/capacity planning information to align site commit to customer need dates.
• Ensure sales order need date changes are managed within the frozen window.
• Negotiate pricing changes as required by business process.
• Produce revenue forecast for product line/site (if asked).
• Manage and report consignment/PACE programs OTD & inventory levels – weekly.

Skills

Organized

Analytical skills

Program management

Attention to detail

Communication

Customer-focused mindset

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Project management tools

Job description

Join UCT

Join UCT and be part of the fastest‑growing sector in the world. We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT – as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success, join us today!

Role Overview

Customer Program Specialist – Singapore

Key Responsibilities

• Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (with a bias to automate everything in Account Operations).
• Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives.
• Identifies expedite fees on inside lead‑time orders; pull‑ins; drop‑ins.
• Receives, reviews and monitors status of customer orders; works with internal and external customers to identify and resolve issues that may affect on‑time delivery.
• Resolves production scheduling and shipping blocks in the ERP or escalations.
• Escalates material/capacity planning information internally to align site commit to Customer need dates.
• Ensures sales order Customer need date changes are managed to protect within the "frozen window".
• Negotiates with Customer drop‑ins and pull‑in orders and the impact to the existing orders in the UCT production schedule.
• Manages and publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the two.
• Owns all order management deliverables to meet OTD to commit & need by date goals.
• Owns all effective communications and closures to the commercial responsibilities listed on CPM.
• Prepares quotes for review and approval and submits to customers.
• Resolves invoicing problems with the Customer & UCT Finance.
• Negotiates pricing changes as required by business process.
• Escalates to Supervisor any Customer blocks to accepting pricing change.
• May be asked to produce revenue forecast for a product line and/or site.
• Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly.
• Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3–5 years of experience in customer service or program management.
• Proficiency in CRM software and project management tools.

Skills

• Must be organized and data/fact driven; presents business cases using data.
• Exceptional analytical skills.
• Proven track record of managing complex programs.
• Attention to detail and exceptional organization and follow‑up skills.
• Good communication skills and ability to interact with internal and external stakeholders.
• Customer‑focused mindset.

Equal Opportunity Statement

At Ultra Clean Technology, we do not just welcome diversity – we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.