Customer Operations Specialist (Shift‑Based)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 17,908 - 23,419; Full time

Job summary

ADECCO PERSONNEL PTE LTD in Singapore is seeking a operations support associate to handle daily enquiries, resolve issues, monitor cases, and maintain accurate records. The role focuses on ensuring smooth operations, timely support, and service continuity across shifts.

You will work with internal teams, use Google Workspace and AI tools to boost productivity, and participate in handovers between shifts while adhering to company procedures. 5-day office-based schedule with rotating shifts.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Able to multitask and perform well under pressure.

Responsibilities

• Support daily operations and administrative activities.
• Handle enquiries from drivers, fleet partners, and internal teams.
• Manage booking, assignment, and operational cases according to company procedures.
• Investigate and resolve issues, escalating complex cases when necessary.
• Monitor operational activities to ensure timely and accurate service delivery.
• Maintain and update records, reports, and documentation.
• Collaborate with internal teams to resolve issues and support smooth operations.
• Use Google Workspace and AI tools to improve efficiency and productivity.

Skills

Problem-solving

Communication

Multitasking

Attention to detail

Tools

Google Workspace

AI tools

Job description

ADECCO PERSONNEL PTE LTD in Singapore is seeking a operations support associate to handle daily enquiries, resolve issues, monitor cases, and maintain accurate records. The role focuses on ensuring smooth operations, timely support, and service continuity across shifts.

You will work with internal teams, use Google Workspace and AI tools to boost productivity, and participate in handovers between shifts while adhering to company procedures. 5-day office-based schedule with rotating shifts.