Customer Account Executive (Aviation Industry)

MCI Career Services Pte Ltd; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

MCI Career Services Pte Ltd in Singapore is seeking a customer service professional to support account related issues, generate sales quotations and document KPI reporting. You will maintain high service levels, resolve queries promptly, coordinate with internal teams, manage shipping and invoicing, and update ERP records.

Must be proficient with MS Office; SAP experience is a plus. This is a 1-year contract (renewable/convertible) with potential completion bonus; travel to client sites may be

Qualifications

• Degree or Diploma in any discipline.
• Minimum two years related customer support experience (aviation preferred).
• Good written, interpersonal and communication skills.
• Ability to multi-task, prioritise and manage time effectively.
• Good team player and proficient with MS Office; SAP experience is a plus.

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues.
• Generate sales quotations and follow up to closure, including routine KPIs reports.
• Maintain professionalism handling customer queries or complaints with timely solutions.
• Engage external customers on account issues and establish rapport via routine communication.
• Coordinate with internal teams on account issues, attends meetings for job induction and closing.
• Administer shipping, invoicing and related logistics coordination.
• Document and maintain data integrity of sales and customer records in ERP.
• Interface with OEM HQ on warranty, spares inventory, leases, and sales reports.
• Participate in marketing events planning and execution.
• Support compliance requirements and standby for 24/7 AOG on rotation; travel to client sites as needed.

Skills

Customer service

Communication

Time management

Team player

MS Office

Education

Degree or Diploma

Tools

SAP

Job description

Job Summary:

• Basic Salary: Up to $4,500

• Location: Changi North (Transport Provided)

• Working hours: Monday - Friday, 8am - 5.18pm

• 1 Year Contract (Renewable/Convertible) + Completion Bonus

Job Responsibilities:

• Report to Customer Support Manager and support Business Development Directors on account related issues

• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI

• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution

• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence

• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting

• Administer and execute shipping, invoicing and other related logistic coordination

• Document and maintain data integrity of sales records, customer records, etc in ERP

• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports

• Participate in marketing events planning and execution

• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc

• Support 24/7 AOG hotline on a rotation basis (Will get additional allowance if on standby for this - will require to work on weekends and PH or overnight)

• Occasional traveling to client's site required

Requirements:

• Degree or Diploma in any discipline

• Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative

• Good written, interpersonal and communication skills

• Ability to multi-task, prioritize and manage time effectively

• Good team player

• Proficient with MS Office, with SAP experience as a plus

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.