Customer Inventory Engineer

Elliott EBARA Singapore PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Elliott EBARA Singapore PTE LTD is seeking a Customer Inventory Engineer to support the sales team with technical expertise and exceptional customer service. The role involves understanding customer needs regarding spare parts inventory and developing effective strategies.

Responsibilities include regular site visits, analysing usage patterns, and collaborating with customers to optimize inventory management. Ideal candidates have a strong technical background in rotating equipment, proficiency in Microsoft Excel, and excellent communication skills.

Qualifications

• Strong technical background in rotating equipment, especially steam turbines and centrifugal compressors.
• Experience in a customer-facing role like customer service or technical support.
• Ability to travel frequently within the SEA region.

Responsibilities

• Conduct regular site visits to assess spare parts inventory levels.
• Analyse customer usage patterns and recommend optimized spare parts strategies.
• Build and maintain strong relationships with key customers.

Skills

Technical background in rotating equipment

Proficiency in Microsoft Excel

Strong communication skills

Customer-facing experience

Tools

Microsoft Excel

Microsoft Word

Job description

Overview & Responsibilities

The Customer Inventory Engineer will play a crucial role in supporting the sales team by providing technical expertise and exceptional customer service. This position focuses on deeply understanding customer needs related to spare parts inventory, developing and implementing effective spare parts strategies, and fostering strong customer relationships. The role reports directly to the SEA Sales Manager, providing clear and concise reports with actionable recommendations.

Nature of the job: This role is essentially a support engineer with a strong focus on customer inventory management and optimization and developing new sales opportunities in line with customer strategy. The engineer will approach each customer individually to ensure a tailor‑made strategy in line with their requirements.

Job Responsibilities

• Conduct regular site visits to key customers in the SEA region to assess spare parts inventory levels and identify potential gaps.
• Analyse customer usage patterns, historical data, and equipment specifications to develop and recommend optimized spare parts strategies.
• Collaborate with customers to identify and implement best practices for spare parts management, including inventory forecasting, stock rotation, and obsolescence management.
• Prepare detailed reports on site visits, inventory analyses, and spare parts recommendations for the sales team to take action.
• Inform the sales team of new opportunities.
• Utilise Microsoft Excel to analyse data and prepare presentations.
• Provide technical support to customers on spare parts inquiries, availability, and ordering.
• Build and maintain strong relationships with key customer contacts.
• Contribute to the development of sales proposals and presentations as needed.

Qualifications and Experience

• Strong technical background in rotating equipment, with particular focus on steam turbines and/or centrifugal compressors.
• Proficiency in Microsoft Excel and other data analysis tools.
• Proficiency in Microsoft Word.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to travel frequently within the SEA region.
• Experience in a customer‑facing role (e.g., customer service, technical support).
• Sales experience within the rotating equipment industry is a bonus.

Base Location

Singapore