Customer-Facing Supply Chain Planner

INGRASYS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

INGRASYS (SINGAPORE) PTE. LTD. is seeking a Planner to coordinate demand, production schedules and supply chain activities for assigned customers from its Singapore office. You will communicate delivery commitments, resolve issues, and drive efficiency while maintaining high customer satisfaction.

The role requires a Bachelor's in SCM and at least 2 years' relevant experience; proficiency in Excel and SAP/MRP is preferred; strong teamwork and ability to perform under pressure are essential.

Qualifications

• Bachelor's degree in Supply Chain Management or related field.
• Minimum 2 years of relevant experience in supply chain, planning, customer service, or related function.
• Strong interpersonal, communication, and presentation skills.
• Analytical mindset with good problem-solving abilities.
• Proficient in Microsoft Excel and data analysis.
• Self-motivated, independent, and proactive in managing responsibilities.

Responsibilities

• Act as the primary liaison for assigned customer accounts, managing planning, delivery, and supply-related matters.
• Respond promptly and professionally to customer inquiries, ensuring effective issue resolution and high levels of customer satisfaction.
• Provide customers with regular and ad hoc updates on production schedules, order status, and delivery timelines.
• Track and analyze supply chain performance metrics, identifying gaps and supporting root cause analysis for performance deviations.
• Contribute to continuous improvement initiatives aimed at enhancing planning accuracy, operational efficiency, and overall supply chain performance.
• Monitor production schedules and coordinate with internal stakeholders to ensure fulfilment of customer delivery requirements.

Skills

Interpersonal skills

Communication

Presentation skills

Analytical mindset

Problem solving

Data analysis

Education

Bachelor's degree in Supply Chain Management

Tools

SAP

MRP systems

Excel

Job description

INGRASYS (SINGAPORE) PTE. LTD. is seeking a Planner to coordinate demand, production schedules and supply chain activities for assigned customers from its Singapore office. You will communicate delivery commitments, resolve issues, and drive efficiency while maintaining high customer satisfaction.

The role requires a Bachelor's in SCM and at least 2 years' relevant experience; proficiency in Excel and SAP/MRP is preferred; strong teamwork and ability to perform under pressure are essential.