Customer Experience Team Lead

TDCX Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development programs

Global company with awards

Job summary

TDCX Group, Singapore-headquartered and a leading global BPO, is seeking a capable Manager to lead a team delivering service quality across partner brands.

You will coach performance, monitor SLAs, and implement process improvements within the Quality Management System. Excellent English communication and a sales-driven, proactive attitude are essential; prior team management experience is preferred. Join a dynamic, award-winning company with global reach.

Qualifications

• Diploma or degree in Marketing/Media; 3 years in related field preferred.
• Experience in managing a team and driving performance.
• Excellent English communication, written and verbal.
• Sales-driven with a positive attitude.
• Self-motivated and energetic.

Responsibilities

• Lead the day-to-day performance of the team.
• Monitor service quality to meet SLAs.
• Coordinate workload and distribute tasks.
• Identify areas for process improvements.
• Maintain team discipline and morale.
• Collaborate with clients and execute service recovery actions.
• Keep the team updated on product, services and procedures.
• Report daily/weekly/monthly statistics.
• Perform other duties to support QMS improvements.

Skills

Team leadership

People management

Quality management

Communication (English)

Process improvement

Education

Diploma or Bachelor’s in Marketing/Media

Job description

TDCX Group, Singapore-headquartered and a leading global BPO, is seeking a capable Manager to lead a team delivering service quality across partner brands.

You will coach performance, monitor SLAs, and implement process improvements within the Quality Management System. Excellent English communication and a sales-driven, proactive attitude are essential; prior team management experience is preferred. Join a dynamic, award-winning company with global reach.