Customer Experience Specialist - Tech-Savvy & Growth Ready

LYK REPAIR PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Dynamic working environment

Learning opportunities about device维修

Salary with incentives

Career growth opportunities

Job summary

LYK Repair Pte Ltd is seeking a Customer Service Officer to join our growing team in Singapore. You will welcome walk-in customers, handle inquiries, and coordinate with technicians to keep repair progress on track.

We value service-minded individuals with strong communication skills who can multitask in a fast-paced environment; training will be provided on product knowledge and repair processes. Attractive salary with incentives and clear career growth await.

Qualifications

• Minimum 2 years of customer service experience in retail, electronics, or service industries.
• Strong communication and interpersonal skills with a friendly, positive attitude.
• Able to multitask and handle customers in a fast-paced environment.
• Training will be provided for product knowledge and repair process handling.

Responsibilities

• Serve walk-in and appointment-based customers professionally and courteously.
• Receive, check, and handle customer devices during drop-off and collection.
• Coordinate with technicians to update repair progress accurately.
• Manage customer satisfaction, including handling feedback, complaints, and warranty claims.
• Maintain a clean, organized, welcoming service centre environment.
• Answer phone calls and online inquiries.
• Assist the Operations Manager with daily administrative tasks.

Skills

Customer service experience

Communication skills

Multitasking

Interest in technology

Job description

LYK Repair Pte Ltd is seeking a Customer Service Officer to join our growing team in Singapore. You will welcome walk-in customers, handle inquiries, and coordinate with technicians to keep repair progress on track.

We value service-minded individuals with strong communication skills who can multitask in a fast-paced environment; training will be provided on product knowledge and repair processes. Attractive salary with incentives and clear career growth await.