Customer Experience & Service Manager

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

RECRUIT NOW SINGAPORE PTE. LTD. is seeking a Customer Service Leader to oversee the customer services teams in Singapore. You will onboard and train new employees, set satisfaction targets, and work with the team to meet them consistently.

You will interact with customers daily, answer questions, and direct them to the appropriate service. You will establish policies and procedures while staying updated on industry developments and perform other duties as assigned by management.

Responsibilities

• Overseeing the customer services teams
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field
• Other duties as assigned by management

Job description

RECRUIT NOW SINGAPORE PTE. LTD. is seeking a Customer Service Leader to oversee the customer services teams in Singapore. You will onboard and train new employees, set satisfaction targets, and work with the team to meet them consistently.

You will interact with customers daily, answer questions, and direct them to the appropriate service. You will establish policies and procedures while staying updated on industry developments and perform other duties as assigned by management.