Customer Experience & Loyalty Manager

57 employment agency pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

57 employment agency pte. ltd. in Singapore seeks a Senior Customer Service Manager to oversee daily operations, drive a reliable loyalty program, and set performance goals for the team.

You will hire and train agents, manage the department budget, and report on KPIs. Qualifications include a bachelor's degree in business administration, at least five years in customer service, proficiency in Microsoft Office, and SaaS exposure.

Qualifications

• Bachelor's degree in business administration or related field.
• Five years of experience in customer service.
• Proficiency in Microsoft Office Suite.
• SaaS experience preferred.
• Highly organized and detail-oriented.
• Demonstrated ability in project management.

Responsibilities

• Supervising the daily operations of the customer service department.
• Creating a reliable customer loyalty program.
• Setting customer service goals for team members and helping them reach those goals.
• Interacting with customers and handling customer queries and complaints in a timely manner.
• Maintaining relationships with profitable customers.
• Making weekly and monthly reports and surveys.
• Staying current on the latest industry trends and techniques.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Skills

Leadership

Customer Service

Project Management

MS Office

SaaS Experience

Education

Bachelor's degree in Business Administration

Job description

57 employment agency pte. ltd. in Singapore seeks a Senior Customer Service Manager to oversee daily operations, drive a reliable loyalty program, and set performance goals for the team.

You will hire and train agents, manage the department budget, and report on KPIs. Qualifications include a bachelor's degree in business administration, at least five years in customer service, proficiency in Microsoft Office, and SaaS exposure.