Customer Experience & Relations Specialist

Singapore Airlines Limited; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will help manage and build relationships with SIA customers, addressing feedback and supporting service improvements.

Responsibilities include promptly attending to feedback, collaborating with business units to identify causes of concerns, and contributing to projects to raise service standards across the organisation.

Qualifications

• Demonstrated ability to deliver high-quality customer care.
• Strong interpersonal and communication skills.
• Flair for writing and clear written communication.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish causes of customer concerns and address servicing gaps.
• Participate in projects and initiatives to raise customer service standards.

Skills

Customer service

Interpersonal skills

Communication skills

Writing

Education

Diploma

Job description

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will help manage and build relationships with SIA customers, addressing feedback and supporting service improvements.

Responsibilities include promptly attending to feedback, collaborating with business units to identify causes of concerns, and contributing to projects to raise service standards across the organisation.