Customer Affairs Manager

Singapore Airlines Limited; Singapore; On-site; SGD 48,000 - 65,000; Full time

Job summary

Singapore Airlines Limited is seeking a proactive professional to join the Customer Affairs Department, within the Customer Services & Operations Division. You will manage and build relationships with SIA customers, promptly address feedback, and collaborate with business units to identify causes of concerns and close servicing gaps.

The role requires a university degree, strong written and verbal communication skills, and 3–5 years in customer service, with airline industry experience

Qualifications

• Possess a university degree.
• Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing
• With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.

Responsibilities

• Play an important role in managing and building relationships with SIA customers.
• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standard as assigned.

Skills

Emotional maturity

Interpersonal skills

Written communication

Communication skills

Education

University degree

Job description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division

Key Responsibilities

• Play an important role in managing and building relationships with SIA customers.
• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

• Possess a university degree.
• Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing
• With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.
• Note: This will be a 4-years contract position.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified