Customer Affairs Associate

Singapore Airlines; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will help manage and build relationships with SIA customers, addressing feedback and supporting service improvements.

Responsibilities include promptly attending to feedback, collaborating with business units to identify causes of concerns, and contributing to projects to raise service standards across the organisation.

Qualifications

• Demonstrated ability to deliver high-quality customer care.
• Strong interpersonal and communication skills.
• Flair for writing and clear written communication.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish causes of customer concerns and address servicing gaps.
• Participate in projects and initiatives to raise customer service standards.

Skills

Customer service

Interpersonal skills

Communication skills

Writing

Education

Diploma

Job description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

• Diploma in any discipline.
• Preferably 3 to 5 years’ working experience in customer service rolesor working experience in the airline industry.
• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.