Customer Affairs Associate

Singapore Airlines; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Singapore Airlines Limited is seeking a customer service professional to be part of the Customer Affairs Department within the Customer Services & Operations Division. The role focuses on building and maintaining strong relationships with SIA customers and supporting initiatives to raise service standards.

The successful candidate will manage customer feedback, collaborate with multiple business units to identify causes of concerns, and participate in projects aimed at enhancing the customer

Qualifications

• Diploma in any discipline.
• 3–5 years of experience in customer service roles or airline industry preferred.
• Excellent interpersonal and communication skills.
• Flair for writing.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in projects and initiatives to raise customer service standards as assigned.

Skills

Interpersonal skills

Communication skills

Written communication

Education

Diploma

Job description

Job Description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

• Diploma in any discipline.
• Preferably 3 to 5 years’ working experience in customer service roles or working experience in the airline industry.
• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.