Airline Customer Affairs Specialist

Singapore Airlines Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Singapore Airlines Ltd is seeking a candidate to join the Customer Affairs Department within the Customer Services & Operations Division. The role focuses on managing relationships with SIA customers and ensuring high service standards.

Responsibilities include promptly addressing customer feedback, collaborating with business units to identify root causes of concerns and closing servicing gaps, and participating in initiatives to raise overall customer service levels.

Qualifications

• Diploma in any discipline.
• 3–5 years’ experience in customer service or airline industry preferred.
• Possess emotional maturity and passion for customer service, with excellent interpersonal and communication skills.
• Have a flair for writing.

Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to identify the cause of customer concerns and address servicing gaps.
• Participate in projects and initiatives to raise customer service standards as assigned.

Skills

Interpersonal communication

Written communication

Customer service

Emotional maturity

Education

Diploma in any discipline

Job description

Singapore Airlines Ltd is seeking a candidate to join the Customer Affairs Department within the Customer Services & Operations Division. The role focuses on managing relationships with SIA customers and ensuring high service standards.

Responsibilities include promptly addressing customer feedback, collaborating with business units to identify root causes of concerns and closing servicing gaps, and participating in initiatives to raise overall customer service levels.