Customer Experience & Quality Assurance Engineer

HP SINGAPORE (PRIVATE) LIMITED; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

HP Singapore (Private) Limited is seeking a Customer Advocate for ink supplies products to balance market-leading customer experience with HP profitability. You will champion customer needs across lifecycles and influence product development during NPI/launch and current product phases.

You will represent in-market customer experience and product quality, using data to drive improvements. Collaboration with R&D, Manufacturing, Printer teams, and support partners is essential to deliver a

Qualifications

• Four-year or graduate degree in a technical field or related discipline.
• Excellent problem solving and analytical skills.
• Strong leadership and communication skills.
• Ability to collaborate with internal and external partners on issue resolution.
• Knowledge of support processes, including NPI setup and field response monitoring.
• Strong program management across PLC lifecycle from NPI to EOL.
• Demonstrate business knowledge and acumen.

Responsibilities

• Be the customer champion for the assigned product(s)/solution(s) within Home and Office products.
• Own and be accountable for Supplies Quality and Customer Experience PDP deliverables; ensure 100% completion.
• Participate as a member of the program team; collaborate with R&D, Manufacturing, Printer teams and partners to drive improvements.
• Track, monitor, and report on product/customer experience performance of in-market products.
• Use problem-solving and project management approaches to contain and resolve issues quickly.
• Recommend solutions balancing warranty costs with customer experience needs; advocate for decisions accordingly.
• Escalation communication and management; own escalated issues and drive effective solutions.
• Lead escalation efforts and ensure smooth transition to owners; communicate feedback until addressed.

Skills

Customer advocacy

Leadership

Communication

Analytical skills

Education

Bachelor's degree in CS/Engineering or related

Job description

HP Singapore (Private) Limited is seeking a Customer Advocate for ink supplies products to balance market-leading customer experience with HP profitability. You will champion customer needs across lifecycles and influence product development during NPI/launch and current product phases.

You will represent in-market customer experience and product quality, using data to drive improvements. Collaboration with R&D, Manufacturing, Printer teams, and support partners is essential to deliver a