Customer Experience & Payments Coordinator

SINGAPORE EMERGENCY RESPONDER ACADEMY; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SINGAPORE EMERGENCY RESPONDER ACADEMY is seeking a proactive Customer Service Officer to support clients across phone, counter, email and digital channels, ensuring timely and professional responses.

You will handle payments, assist in government funding applications, prepare course materials, send invoices, and perform ad hoc duties as assigned.

Requires a Diploma, at least 2 years in customer service, strong English; Mandarin is a bonus, and you must be able to work alternate Saturday mornings.

Qualifications

• Diploma in any discipline is required.
• Minimum 2 years in a customer service role.
• Experience in a training centre or customer service environment preferred.
• Strong written and oral communication skills.
• Fluent in English; Mandarin is a bonus.

Responsibilities

• Interact with customers via phone, counter, email, and digital channels.
• Deliver high-quality customer service in a timely and professional manner.
• Handle payments and admin tasks, including government funding applications.
• Prepare course materials and printing attendances.
• Send invoices and related documents to clients and participants.
• Perform other duties as assigned by manager.

Skills

Customer service

Communication skills

English fluency

Mandarin bonus

Education

Diploma

Job description

SINGAPORE EMERGENCY RESPONDER ACADEMY is seeking a proactive Customer Service Officer to support clients across phone, counter, email and digital channels, ensuring timely and professional responses.

You will handle payments, assist in government funding applications, prepare course materials, send invoices, and perform ad hoc duties as assigned.

Requires a Diploma, at least 2 years in customer service, strong English; Mandarin is a bonus, and you must be able to work alternate Saturday mornings.