Customer Experience & Operations Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking an office administrator to handle front-counter reception, manage inquiries, and support daily office operations in Singapore.

The role involves processing payments, documentary tasks, and data entry across several internal and external systems. The ideal candidate will assist with opening/closing the office, manage mail, and coordinate with departments to ensure smooth administrative workflows.

Responsibilities

• Provide front-counter and reception support to salespersons, clients and visitors.
• Manage walk-in, telephone and email enquiries and provide timely assistance or referral where appropriate.
• Process administrative documents, payments and merchandise transactions in accordance with established procedures.
• Receive and record payments through cash, cheque and electronic payment channels.
• Operate POS, NETS/credit card terminals and other relevant office systems and equipment.
• Perform accurate data entry and administrative processing using internal platforms, including REMSPlus2, Admin Module and e-Submission.
• Process and update information through relevant external systems, including IRAS, HDB and CEA platforms.
• Manage incoming and outgoing correspondence, including franking and depositing mail with SingPost and distributing received mail.
• Support the opening and closing of the office, meeting rooms and training rooms.
• Assist with general office administration and operational activities.
• Undertake other reasonable and relevant duties assigned by the supervisor or management.

Job description

WECRUIT PTE. LTD. is seeking an office administrator to handle front-counter reception, manage inquiries, and support daily office operations in Singapore.

The role involves processing payments, documentary tasks, and data entry across several internal and external systems. The ideal candidate will assist with opening/closing the office, manage mail, and coordinate with departments to ensure smooth administrative workflows.