Customer Experience Lead — End-to-End Engagement

Prism+; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Prism+ is searching for a Customer Experience Manager to lead its customer experience initiatives in Singapore. The role involves managing a diverse team, ensuring a seamless customer journey, and driving improvements based on customer insights.

The ideal candidate has at least 3 years of experience, is proficient in CRM software like Zendesk and Salesforce, and excels in a high-volume environment with excellent communication skills.

Qualifications

• At least 3 years of working experience in a related field.
• Ability to remain calm and excel under pressure.
• Fluent English, proficiency in Chinese is a plus.

Responsibilities

• Lead and develop a diverse Customer Experience team.
• Manage customer journey and ensure consistent experience.
• Collaborate with cross-functional teams to address customer pain points.

Skills

Customer-centric culture

Communication skills

Problem-solving

CRM software proficiency

Analytical thinking

E-commerce knowledge

Tools

Zendesk

Salesforce

Job description

Prism+ is searching for a Customer Experience Manager to lead its customer experience initiatives in Singapore. The role involves managing a diverse team, ensuring a seamless customer journey, and driving improvements based on customer insights.

The ideal candidate has at least 3 years of experience, is proficient in CRM software like Zendesk and Salesforce, and excels in a high-volume environment with excellent communication skills.