Customer Experience Lead — CRM & End-to-End Operations

GMP Technologies; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

GMP Technologies is seeking a Customer Experience Manager to own end-to-end customer operations from quotation through order fulfilment and after-sales support. You will lead HubSpot CRM as the central platform, drive visibility, and partner with Sales on pricing, pipeline, and strategy.

You will also develop dashboards, monitor KPIs, and push continuous improvement across workflows while coaching a high-performing Customer Experience team in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• 5–10 years in customer operations, sales support, or commercial roles.
• Proven experience managing or optimizing CRM systems (HubSpot preferred).
• Strong commercial acumen with understanding of pricing, margins, and sales processes.

Responsibilities

• Own end-to-end customer operations from quotation to order fulfilment.
• Lead CRM as a core platform to drive visibility, discipline, and insights.
• Support Sales with pricing, pipeline, and customer strategy.
• Develop dashboards and actionable insights for management decision-making.
• Drive continuous improvement and automation across workflows.
• Lead and develop the Customer Experience team.

Skills

CRM management

Customer operations

Leadership

Data analytics

Process improvement

Automation

Stakeholder management

Education

Bachelor's degree

Tools

HubSpot

Job description

GMP Technologies is seeking a Customer Experience Manager to own end-to-end customer operations from quotation through order fulfilment and after-sales support. You will lead HubSpot CRM as the central platform, drive visibility, and partner with Sales on pricing, pipeline, and strategy.

You will also develop dashboards, monitor KPIs, and push continuous improvement across workflows while coaching a high-performing Customer Experience team in a fast-paced environment.