Customer Experience & Growth Specialist

AUREUS (RIVERVALE MALL) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music academy in Singapore is seeking individuals for a customer service role with a focus on sales. Responsibilities include making outbound calls, achieving sales targets, and supporting centre growth. Ideal candidates should have 1-2 years of experience in customer service, be adaptable, and have excellent communication skills. The role offers various performance bonuses, medical coverage, and opportunities for professional development, in a vibrant company culture.

Benefits

Various Performance and Incentive Bonuses

Medical and Insurance Coverage

Annual and Sick Leaves

In-House Learning and Development

Professional Career Development

Complimentary Music Lessons

Vibrant Company Culture

Work Equipment including IT Devices

Qualifications

• 1-2 years' experience in customer service field.
• Strong proficiency in written and spoken English.
• Able to work retail hours including weekends.

Responsibilities

• Conduct outgoing sales calls daily.
• Achieve lead generation and conversion targets.
• Answer incoming calls and emails professionally.
• Assist in sales activities for lead generation.
• Ensure healthy centre growth via excellent customer service.

Skills

Customer service skills

Problem-solving skills

Communication skills

Adaptability

Job description

A leading music academy in Singapore is seeking individuals for a customer service role with a focus on sales. Responsibilities include making outbound calls, achieving sales targets, and supporting centre growth. Ideal candidates should have 1-2 years of experience in customer service, be adaptable, and have excellent communication skills. The role offers various performance bonuses, medical coverage, and opportunities for professional development, in a vibrant company culture.