Lead Customer Experience & Contact Center

Singlife; Singapore; Sur place; SGD 34 000 - 52 000; Plein temps

Résumé du poste

Singlife is looking for a Customer Service professional to join our Contact Centre Operations. You will handle enquiries and complaints across channels, support customers on our portals and app, and ensure issues are resolved within service standards.

Education: Tertiary Diploma. You are a great communicator, team player, empathetic, and fast learner, with a passion for delivering excellent service in retail insurance and financial services.

Qualifications

• Candidates with customer service orientation and passion to help customers
• Strong communication and written skills with a professional demeanor
• Team player who can support colleagues in a fast-paced environment
• Empathetic and able to manage sensitive customer interactions

Responsabilités

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
• Provide assistance to customers on the use of the Company’s portals and mobile app
• Ensure every service request/feedback/complaint is followed through to closure within service standards
• Comply with internal policies, procedures and the relevant laws and regulations
• Assist in department procedures, workflows and administration

Connaissances

Customer service orientation

Communication skills

Team player

Empathy

Fast learner

Formation

Tertiary Diploma

Outils

Amazon Connect

Salesforce

Description du poste

Singlife is looking for a Customer Service professional to join our Contact Centre Operations. You will handle enquiries and complaints across channels, support customers on our portals and app, and ensure issues are resolved within service standards.

Education: Tertiary Diploma. You are a great communicator, team player, empathetic, and fast learner, with a passion for delivering excellent service in retail insurance and financial services.