Customer Experience (Concierge / Ranger) – Jewel Changi Airport

CERTIS CISCO MANPOWER PTE. LTD.; Singapore; On-site; SGD 35,000 - 42,000; Full time

Job summary

CERTIS CISCO MANPOWER PTE. LTD. at Jewel Changi Airport is seeking a Customer Experience Associate to welcome guests, answer enquiries, and support attraction operations to create memorable visits.

This role requires strong communication, a service mindset, and willingness to work 12-hour shifts on a 4-on 2-off roster, including weekends and public holidays. Join a dynamic team delivering exceptional guest service.

Qualifications

• Excellent communication and interpersonal skills.
• Service-oriented and guest-focused.
• Comfortable with 12-hour shifts.
• Able to work a 4-on 2-off roster, including weekends and public holidays.
• Positive attitude and a strong team player.

Responsibilities

• Welcome and assist guests with enquiries and directions around Jewel.
• Provide excellent customer service and enhance the overall visitor experience.
• Assist with ticketing, admissions, and lost & found matters.
• Support daily attraction operations and guest entry management.
• Check tickets and guide guests on attraction facilities and safety requirements.
• Manage queues and crowd flow effectively.
• Handle guest feedback, incidents, and operational matters professionally.
• Ensure guests enjoy a safe, smooth, and memorable experience during their visit.

Skills

Communication skills

Interpersonal skills

Customer service

Shift flexibility

Roster adherence

Weekend/Public holiday availability

Job description

Customer Experience Associate – Jewel Changi Airport

Location: Jewel Changi Airport
Salary: Up to $3,418/month
Roster: 4 Work, 2 Off (Continuous)
Working Hours: 12-hour shifts

Join our Customer Experience team at Jewel Changi Airport! As a Customer Experience Associate, you will play a key role in delivering exceptional service to guests, supporting attraction operations, and creating memorable experiences for visitors from around the world.

Shift Timings

• 9.00am - 9.00pm

• 9.30am - 9.30pm

• 10.00am - 10.00pm

• 10.30am - 10.30pm

Job Responsibilities

• Welcome and assist guests with enquiries and directions around Jewel

• Provide excellent customer service and enhance the overall visitor experience

• Assist with ticketing, admissions, and lost & found matters

• Support daily attraction operations and guest entry management

• Check tickets and guide guests on attraction facilities and safety requirements

• Manage queues and crowd flow effectively

• Handle guest feedback, incidents, and operational matters professionally

• Ensure guests enjoy a safe, smooth, and memorable experience during their visit

Requirements

• Good communication and interpersonal skills

• Service-oriented and enjoys interacting with people

• Comfortable working 12-hour shifts

• Able to work on a 4 Work, 2 Off continuous roster

• Able to work weekends and public holidays according to roster

• Positive attitude and a strong team player

Why Join Us?

Work at Singapore's iconic Jewel Changi Airport
Earn up to $3,418/month
Interact with local and international visitors daily
Dynamic and vibrant work environment
Gain valuable customer service and operations experience