Guest Experience Associate at Jewel Changi Airport

CERTIS CISCO MANPOWER PTE. LTD.; Singapore; On-site; SGD 35,000 - 42,000; Full time

Job summary

CERTIS CISCO MANPOWER PTE. LTD. at Jewel Changi Airport is seeking a Customer Experience Associate to welcome guests, answer enquiries, and support attraction operations to create memorable visits.

This role requires strong communication, a service mindset, and willingness to work 12-hour shifts on a 4-on 2-off roster, including weekends and public holidays. Join a dynamic team delivering exceptional guest service.

Qualifications

• Excellent communication and interpersonal skills.
• Service-oriented and guest-focused.
• Comfortable with 12-hour shifts.
• Able to work a 4-on 2-off roster, including weekends and public holidays.
• Positive attitude and a strong team player.

Responsibilities

• Welcome and assist guests with enquiries and directions around Jewel.
• Provide excellent customer service and enhance the overall visitor experience.
• Assist with ticketing, admissions, and lost & found matters.
• Support daily attraction operations and guest entry management.
• Check tickets and guide guests on attraction facilities and safety requirements.
• Manage queues and crowd flow effectively.
• Handle guest feedback, incidents, and operational matters professionally.
• Ensure guests enjoy a safe, smooth, and memorable experience during their visit.

Skills

Communication skills

Interpersonal skills

Customer service

Shift flexibility

Roster adherence

Weekend/Public holiday availability

Job description

CERTIS CISCO MANPOWER PTE. LTD. at Jewel Changi Airport is seeking a Customer Experience Associate to welcome guests, answer enquiries, and support attraction operations to create memorable visits.

This role requires strong communication, a service mindset, and willingness to work 12-hour shifts on a 4-on 2-off roster, including weekends and public holidays. Join a dynamic team delivering exceptional guest service.