Customer Excellence Professional Singapore

CMA CGM & ANL (Singapore) Pte Ltd; Singapore; On-site; SGD 35,000 - 60,000; Full time

Job summary

CEVA Logistics in Singapore is seeking a dedicated team member for the IFF department to provide seamless, customer-focused airfreight solutions and support business objectives. You will handle calls, inquiries, document checks, and coordination with overseas agents to ensure accurate shipments.

Essential qualifications include GCE O levels, 1-2 years of customer service experience, and strong English communication. The role emphasizes timely updates, SOP adherence, and KPI-driven performance.

Qualifications

• Minimum GCE ‘O’ levels.
• Able to work over-time when required.
• Good written and spoken English.
• Possess excellent communication and interpersonal skills.
• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Work Schedule: Wednesday - Sunday.

Responsibilities

• Answer all incoming calls promptly and politely.
• Respond to customer enquiries promptly.
• Handle all air shipment interface with multiple stakeholders on shipment requirements.
• Booking of flights with procurement team.
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue.
• Ensure all data are updated correctly in system.
• Liaise with overseas agents on various requirements and rates.
• Obtain rate approval from customer before shipment execution.
• Provide flight details and feedback to customer on freight status timely.
• To ensure AED compliance and job file closures within KPI.
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, and update shipment delays to shipper and destination stations when occurs.
• Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction.
• Provide airfreight quotations upon application.
• Monitor progress to achieve month end targets/ annual objectives and KPI.
• Take charge of Supplier's invoice disputes.
• Timely escalation of issues/ concerns that requires broader attention and resolution.
• Resolve discrepancies through team effort by working with team mates on resolution.
• Supporting others on shipment execution when necessary.
• Take on all other ad-hoc tasks delegated by Supervisor/Manager.
• QHSE: Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure compliance with applicable legal requirements.

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

The incumbent will be part of a team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE YOU GOING TO DO?

Main areasof focus and accountability of the role – detail in order of importance themain areasof accountability of the role:

• Answer all incoming calls promptly and politely

• Respond to customer enquiries promptly

• Basic knowledge on cargo commodity as per IATA rules and regulations

• Handle all air shipment interface with multiple stakeholders (internal and external customer/vendors) on shipment requirements

• Booking of flights with procurement team

• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue

• Ensure all data are updated correctly in system

• Liaise with overseas agents on various requirements and rates

• Obtain rate approval from customer before shipment execution

• Provide flight details and feedback to customer on freight status timely

• To ensure AED compliance and job file closures within KPI

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs

• Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction

• Provide airfreight quotations upon application

• Monitor progress to achieve month end targets/ annual objectives and KPI

• Take charge of Supplier's invoice disputes

• Timely escalation of issues/ concerns that requires broader attention and resolution

• Resolve discrepancies through team effort by working with team mates on resolution

• Supporting others on shipment execution when necessary

• Take on all other ad-hoc tasks delegated by Supervisor/Manager

• QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

  • Maintain acceptable Health, Safety and Environmental risk levelsin his/her area of responsibility

  • Ensure thecompliance with applicable legal requirements

WHAT ARE WE LOOKING FOR?

Essential

• Minimum GCE ‘O’ levels

• Able to work over-time when required

• Good written and spoken English

• Possess excellent communication and interpersonal skills

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.

• Work Schedule: Wednesday - Sunday

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow,developand be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension,health,and life assurance.

ABOUT TOMORROW

We value your professional and personal growth.That’swhy we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.