Customer Engineer, Manager

Applied Materials South East Asia; Singapore; On-site; SGD 95,000 - 150,000; Full time

Job summary

Applied Materials South East Asia in Singapore seeks a results-driven service leader to forecast requirements, manage startups and warranties, and ensure top-tier customer satisfaction across key accounts. You will lead, train and develop regional customer engineers while upholding safety and quality standards.

You will drive continuous improvement, control costs, and align service delivery with marketing and sales to maximize uptime and performance for our semiconductor and display customers.

Qualifications

• In-depth understanding of concepts, theories and principles in own job family.
• Understanding of industry and how own area contributes to objectives.

Responsibilities

• Forecast financial, manpower, and operational requirements for key businesses and identify service opportunities with marketing and sales.
• Manage startups in terms of time and cost; control inventories and RMA; maintain DSO and warranty costs.
• Ensure customer satisfaction with service and system performance.
• Interview, hire, and train customer engineers to support regional business.
• Ensure employee satisfaction through communication of progress, goals and training plans.
• Promote safety practices and develop CE skills; escalate downtimes per procedure for rapid return to service.
• Achieve uptime and other parameters as sold to customers.
• Drive quality improvements to reduce cycle time and improve technical performance.

Skills

Leadership

Problem Solving

Interpersonal Skills

Functional Knowledge

Business Expertise

Impact

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Forecast financial, manpower, and operational requirements for key businesses (start‑up, warranty, service agreements, paid service) and identify and pursue service agreement business in conjunction with marketing and sales.
• Manage start‑ups in terms of time and cost requirements; manage local inventories and RMA procedure; maintain DSO according to goal; manage systems start‑up and warranty cost under reserve.
• Ensure customer satisfaction with company service and system performance.
• Interview, hire, and train customer engineers as necessary to support regional business.
• Ensure employee satisfaction through communication of business progress and all related actions, setting goals and controlling achievements, and establishing training and career development plans.
• Ensure appropriate safety practices among customer engineers, develop CE skills, spot and develop managerial/other specialist talent; escalade system downtimes according to valid escalation procedure to ensure earliest possible return to service and report promptly and accurately.
• Achieve guaranteed uptime and other parameters as sold to customers.
• Promote quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives.

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.

Problem Solving

• Identifies and resolves technical, operational and organizational problems.

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.
• Guided by policies and resource requirements within business unit, department or sub‑function.

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel:

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.