Customer Engineering Strategy and Operations Lead, Google Cloud

Google; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading tech company in Singapore is seeking a Customer Engineering Strategy and Operations Lead for Google Cloud. This role involves developing strategies and providing insights for senior leadership, tracking performance, and building dashboards for the Customer Engineering organization. Ideal candidates should have a bachelor's degree, extensive experience in business operations, and strong analytical skills. The role offers a fast-paced environment with opportunities for growth.

Qualifications

• 6 years of experience in business operations, data analysis, or 4 years with an advanced degree.
• Experience working with executives in an advisor role.
• Ability to work in a changing environment.

Responsibilities

• Develop strategies and provide insights for Customer Engineering leadership.
• Track business performance and identify operational inefficiencies.
• Build dashboards and tools for scalability.

Skills

Business operations

Data analysis

Building and managing teams

Cloud or IaaS experience

SQL

Data visualization software

Communication skills

Education

Bachelor's degree or equivalent

Tools

Looker

Tableau

Job description

Overview

Join to apply for the Customer Engineering Strategy and Operations Lead, Google Cloud role at Google.

Responsibilities

• Partner with the Customer Engineering leadership team in APAC to develop the organization’s strategy, becoming an integral part and a trusted advisor to the leadership team.
• Drive the business forward by developing and executing initiatives to accelerate growth, and grow the business to implement initiatives in an organization.
• Establish and structure the work through operational flow of business, metrics, insights, and reporting. Develop and maintain dashboards and investigative models to track business performance and provide insights.
• Help run the business for the Customer Engineering organization, own key processes like business reviews and planning, and promote collaboration and standard procedures sharing within the region.
• Identify opportunities to improve existing processes, and help drive up the productivity of the Customer Engineering team through quantitative analysis and the implementation of systems and tools.

Minimum qualifications

• Bachelor\'s degree or equivalent practical experience.
• 6 years of experience in business operations, data analysis, business intelligence and insights, or 4 years of experience with an advanced degree.
• Experience in working with executives in an advisor role, and building and managing teams.

Preferred qualifications

• Experience in Cloud or Infrastructure-as-a-Service (IaaS) businesses.
• Experience in supporting customer engineering, solution engineering, or pre-business technical teams for strategy and planning activities.
• Experience in translating datasets into business insights and recommendations using tools like SQL, spreadsheets, or data visualization software (e.g., Looker, Tableau).
• Ability to work in a changing environment along with time-management and prioritization skills.
• Ability to navigate ambiguity, learn and collaborate within a team.
• Excellent story telling and communication skills and the ability to craft an engaging narrative including presentation, structure, and design.

About the job

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will be a part of the Asia-Pacific (APAC) Strategy and Operations team. You will support the Head of Strategy and Operations for Customer Engineering (CE) in driving the priorities of the CE organization, partnering with the Vice President (VP) and Directors of the CE organization, and guiding the organization with planning and execution. You will be the partner for the business in tracking performance, identifying operational inefficiencies, and using data to guide decision-making. You will help build dashboards and tools that will scale to the entire CE organization.

Google Cloud accelerates every organization\’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Equal Opportunity

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.