Field Service Engineer

ULVAC SINGAPORE PTE LTD; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

ULVAC SINGAPORE PTE LTD is seeking a field service engineer to install, start-up, commission, and maintain semiconductor vacuum equipment at customer sites. You will diagnose faults, report results, and coordinate with customers and internal teams to ensure service quality.

The role requires a Diploma or Degree in a relevant engineering discipline, 2–4 years of field service experience, and strong diagnostic and reporting skills.

Qualifications

• Diploma or Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering, or a relevant discipline.
• 2-4 years of relevant installation, maintenance, repair or field service experience with semiconductor equipment/ vacuum systems is preferred.
• Ability to interpret technical drawings, investigate equipment faults and complete standard service assignments with limited supervision.
• Experience combining mechanical servicing with basic electrical troubleshooting is preferred; vacuum pump experience is an advantage.

Responsibilities

• Carry out equipment installation, start-up, commissioning, preventive maintenance and corrective service at customer sites.
• Diagnose mechanical, electrical and control faults using drawings, operating data and test instruments; identify corrective action and verify equipment performance.
• Perform or coordinate overhaul, repair and testing of dry and wet vacuum pumps within product training and assigned competence.
• Coordinate service progress with customers and internal teams, and provide fault details, test results and service history when escalating to technical specialists.
• Prepare complete service reports, including the fault, diagnosis, work performed, parts used, final test results and follow-up actions; guide Assistant Engineers on assigned work.
• Follow company and customer safety and service quality standards, and attend overseas technical training lasting 3 to 6 months in Japan, China, Taiwan or Thailand.

Skills

Customer service communication

Diagnostic skills

Electrical troubleshooting

Education

Diploma or Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering, or a relevant discipline

Tools

Test instruments

Vacuum equipment tools

Job description

Take responsibility for standard customer service assignments, from diagnosis and repair through testing, reporting and handover. Escalate complex issues with clear technical evidence.

Key responsibilities

• Carry out equipment installation, start-up, commissioning, preventive maintenance and corrective service at customer sites.
• Diagnose mechanical, electrical and control faults using drawings, operating data and test instruments; identify corrective action and verify equipment performance.
• Perform or coordinate overhaul, repair and testing of dry and wet vacuum pumps within product training and assigned competence.
• Coordinate service progress with customers and internal teams, and provide fault details, test results and service history when escalating to technical specialists.
• Prepare complete service reports, including the fault, diagnosis, work performed, parts used, final test results and follow-up actions; guide Assistant Engineers on assigned work.
• Follow company and customer safety and service quality standards, and attend overseas technical training lasting 3 to 6 months in Japan, China, Taiwan or Thailand.

Requirements

• Diploma or Degree in Electrical, Electronic, Mechatronic or Mechanical Engineering, or a relevant discipline.
• Preferably 2 to 4 years of relevant installation, maintenance, repair or field service experience with semiconductor equipment, vacuum systems or related industrial equipment.
• Ability to interpret technical drawings, investigate equipment faults and complete standard service assignments with limited supervision.
• Experience combining mechanical servicing with basic electrical troubleshooting is preferred; vacuum pump experience is an advantage.
• Good customer communication , clear service report , team and ownership etc

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