Customer Engagement & Cross-Sell Specialist

1011 United Overseas Bank Ltd; Singapore; Presencial; SGD 42.000 - 52.000; Jornada completa

Descripción de la vacante

1011 United Overseas Bank Ltd in Singapore is hiring Customer Engagement Officers to deliver exceptional service via inbound and outbound calls, assisting customers with Credit Cards, CashPlus, and Unsecured Loans.

You will identify cross-selling opportunities, ensure accurate record keeping in the CRM, and work toward KPIs while complying with data privacy and operational guidelines. 5 days work week; overtime may apply.

Responsabilidades

• Handle inbound and outbound calls delivering a positive customer experience.
• Address inquiries on Credit Cards, CashPlus, and Unsecured Loans including status.
• Cross-sell financial products based on customer needs and eligibility.
• Accurately document interactions in the CRM system.
• Follow up on pending documentation and application requirements.
• Adhere to compliance, data privacy, and operational guidelines.
• Meet individual and team KPIs for service quality and sales.

Descripción del empleo

1011 United Overseas Bank Ltd in Singapore is hiring Customer Engagement Officers to deliver exceptional service via inbound and outbound calls, assisting customers with Credit Cards, CashPlus, and Unsecured Loans.

You will identify cross-selling opportunities, ensure accurate record keeping in the CRM, and work toward KPIs while complying with data privacy and operational guidelines. 5 days work week; overtime may apply.