Senior Officer, Retention Officer

1011 United Overseas Bank Ltd; Singapore; In loco; SGD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

1011 United Overseas Bank Ltd is seeking a customer service specialist to handle inbound and outbound calls, assisting with Credit Cards, CashPlus, Smart Pay, and unsecured loans, while maintaining accurate CRM records and timely documentation.

You will cross-sell suitable financial products, ensure compliance and data privacy, escalate complex issues as needed, and strive to meet individual and team KPIs including service quality and sales targets.

Mansioni

• Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
• Assist customers with Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans; provide account information and application status.
• Perform cross-selling of financial products and services based on customer needs and eligibility.
• Ensure accurate and timely documentation of customer interactions in CRM systems; follow up on pending documentation via email and phone.
• Adhere to compliance, data privacy, and operational guidelines; escalate complex issues to appropriate teams.
• Aim to meet individual and team KPIs including service quality, productivity, and sales targets.

Descrizione del lavoro

Company: 1011 United Overseas Bank Ltd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience. Handles customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status. Perform cross-selling of financial products and services based on customer needs and eligibility. Ensure accurate and timely documentation of customer interactions in CRM systems. Follow up on pending documentation and application requirements via email and phone. Adhere to compliance, data privacy, and operational guidelines. Escalate complex or unresolved issues to the appropriate teams for further handling. Meet individual and team KPIs, including service quality, productivity, and sales targets.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

Equal Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

and make a Difference Together, Let’s Build the Future of ASEAN

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.