Customer Engagement & CRM Specialist

DIGI-SOUND HEARING CARE CENTRE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

DIGI-SOUND HEARING CARE CENTRE PTE. LTD. is seeking a proactive Customer Engagement Executive to strengthen how customers interact with 20dB Hearing, from first enquiry to follow-up and long-term engagement.

The role sits in the Marketing team and focuses on turning campaign interest into meaningful actions through timely responses and accurate CRM discipline. You will work across channels, maintain customer records, support loyalty and referral initiatives, and collaborate with Marketing,

Qualifications

• Diploma or Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 2 to 5 years of experience in customer engagement, telemarketing, CRM, customer service, or marketing operations.
• Strong communication skills with a warm, professional, and persuasive style.
• Organised, detail-oriented, and capable of managing follow-ups and records.
• Good command of English; Mandarin or other local languages is a plus.
• Comfortable using CRM systems and Microsoft Office.

Responsibilities

• Manage customer enquiries and follow-ups across phone, WhatsApp, email, social media and other assigned channels with professionalism and care.
• Respond to new enquiries within agreed timelines and ensure every lead is properly logged, updated and tracked in the CRM system.
• Follow up with pending, inactive, no-show or enquiry-only customers to support reactivation, appointment conversion and a stronger customer journey.
• Support campaign and retail readiness by coordinating customer lists, follow-up actions, appointment-related updates and engagement activities.
• Maintain accurate customer records, remarks and engagement history to support reporting, journey visibility and future marketing actions.
• Assist in loyalty, referral, testimonial, review and customer feedback initiatives that strengthen trust, retention and brand advocacy.
• Work closely with Marketing, Retail and Operations to ensure customer communication remains clear, timely and aligned with brand standards.

Skills

Confident communicator

Organised and detail-oriented

Proficiency with Microsoft Office

Experience with CRM systems

English fluency; Mandarin a plus

Education

Diploma or Bachelor’s degree in Marketing, Business, Communications, Customer Experience or related field

Tools

CRM systems

Microsoft Office

Job description

DIGI-SOUND HEARING CARE CENTRE PTE. LTD. is seeking a proactive Customer Engagement Executive to strengthen how customers interact with 20dB Hearing, from first enquiry to follow-up and long-term engagement.

The role sits in the Marketing team and focuses on turning campaign interest into meaningful actions through timely responses and accurate CRM discipline. You will work across channels, maintain customer records, support loyalty and referral initiatives, and collaborate with Marketing,