Customer Data Management Officer @ East ~ UP3800

PERSOL SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 25 000 - 42 000; Plein temps

Résumé du poste

PERSOL Singapore Pte Ltd is seeking an administrative professional to provide operational support, updating customers’ personal information, handling email inquiries, and ensuring records are accurate and up to date. This 1-year contract requires attention to detail and strong MS Office skills.

The role involves processing update requests, responding to inquiries, and data cleansing, with a focus on compliance and high-quality record keeping. Eunos site with regular hours.

Qualifications

• Diploma or Degree in Banking, Finance, Business, Accounting or related field.
• 1–3 years of relevant experience in insurance or administrative roles.
• Meticulous, organised with strong written and verbal communication.
• Proficient in MS Office, especially Excel and Word.
• Strong problem-solving, interpersonal and customer service skills.

Responsabilités

• Process customers’ personal updates as maker and checker for accuracy.
• Monitor and respond to enquiries via the team mailbox.
• Perform data cleansing to correct incomplete records.
• Conduct post-production checks to verify updates.
• Sort returned mail and log information in Excel for upload.
• Support other admin duties as assigned by supervisors.
• Follow procedures and regulatory requirements; escalate concerns when needed.

Connaissances

Attention to detail

Communication

Customer service

Interpersonal skills

Formation

Diploma or Degree in Banking, Finance, Business, Accounting

Outils

Excel

Word

Description du poste

Location: Eunos, Singapore

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Duration: 1 year contract, subject to extension or conversion

Salary: up to $3,800/month (based on relevant experience)

About the Role

You will provide administrative and operational support by updating customers’ personal information, handling email enquiries and ensuring records are accurate and up to date.

Key Responsibilities

• Process customers’ personal particulars update requests as both a maker (updating records) and checker (verifying the updates for accuracy).
• Monitor and respond to enquiries received through the team’s common mailbox.
• Perform basic data cleansing to identify and correct inaccurate or incomplete records.
• Conduct post-production checks to verify that updates have been processed correctly.
• Sort returned mail and record the relevant information in Excel for subsequent upload.
• Support other administrative duties assigned by supervisors.
• Follow internal procedures and regulatory requirements, identify potential risks and escalat… concerns when necessary.

Requirements

• Diploma or Degree in Banking, Finance, Business, Accounting or a related discipline. Relevant insurance certifications are preferred.
• 1–3 years of relevant experience in the insurance industry or an administrative role.
• Meticulous, organised and detail-oriented, with good written and verbal communication skills.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Strong problem-solving, interpersonal and customer service skills.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25157446 (Katherine Carlen)