Customer Care & Operations Specialist

Cubepayment; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Cubepayment is seeking a Customer Care Assistant in Singapore to support customer enquiries and manage operational processes. The ideal candidate should be patient and detail-oriented, handling interactions and administrative tasks effectively.

This role requires multitasking under pressure, basic computer knowledge, and taking ownership of customer cases. It's an operational role with defined responsibilities and opportunities for professional growth in payment operations.

Qualifications

• Customer service experience preferred in call center or support environment.
• Responsible, detail-oriented, and willing to learn.
• Comfortable handling high volume of paperwork and data entry.

Responsibilities

• Attend to merchant enquiries via phone, email, and live chat.
• Provide basic troubleshooting support for payment terminals.
• Update and maintain customer cases, job status, and service records.

Skills

Customer service experience

Good communication skills

Multitasking ability

Basic computer knowledge (Microsoft Word / Excel)

Detail-oriented

Job description

Cubepayment is seeking a Customer Care Assistant in Singapore to support customer enquiries and manage operational processes. The ideal candidate should be patient and detail-oriented, handling interactions and administrative tasks effectively.

This role requires multitasking under pressure, basic computer knowledge, and taking ownership of customer cases. It's an operational role with defined responsibilities and opportunities for professional growth in payment operations.