Customer Experience Executive

AUREUS (DUNEARN VILLAGE) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Performance and Incentive Bonuses

Medical and Insurance Coverage

14 days Annual and Sick Leaves

In-House Learning and Training

Professional Career Development

Complimentary Music Lessons

Supportive Company Culture

Provided IT Equipment

Job summary

AUREUS (DUNEARN VILLAGE) PTE. LTD. seeks skilled individuals for a customer service role in Singapore. The ideal candidate will manage sales calls, assist with lead generation, and contribute to healthy centre growth by providing excellent customer service.

Successful applicants must have 1-2 years of experience, strong English proficiency, and a positive attitude. The position includes various perks such as performance bonuses, medical coverage, and professional development opportunities.

Qualifications

• At least 1 - 2 years' experience in customer service.
• Strong proficiency in written and spoken English.
• Able to work retail hours and on weekends.

Responsibilities

• Conduct outgoing sales calls daily.
• Achieve lead generation and sales targets.
• Answer phone calls and emails professionally.
• Assist in sales activities for lead conversion.
• Maintain closure rates for trials to enrolments.

Skills

Customer service experience

Bilingual proficiency

Problem-solving skills

Adaptability

Outgoing personality

Job description

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria

• At least 1 - 2 years' experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation
• Excellent problem-solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided