Customer Care Consultant (Immediate, SGX-Listed)

ACCRELIST MEDICAL AESTHETICS (ORCHARD CENTRAL) PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

ACCRELIST Medical Aesthetics (Orchard Central) Pte. Ltd. is seeking a friendly Clinic Front Desk Administrator to manage phone and SMS inquiries, schedule and confirm appointments, and assist with greeting patients on arrival.

Responsibilities include data entry of patient information, processing payments, maintaining front desk cleanliness, and ensuring smooth operations of the reception area. Based in Singapore, this role requires good communication and basic clerical skills.

Qualifications

• Experience in front desk or clinic reception is preferred.
• Excellent communication skills, both verbal and written.
• Proficiency with basic computer systems and software used in clinics.

Responsibilities

• Handle phone and SMS enquiries and track appointments.
• Confirm, schedule, or cancel appointments for patients.
• Follow up calls or SMS to patients.
• Greet patients upon arrival, verify treatment and register them.
• Enter patient information into the system.
• Maintain cleanliness of the clinic and front desk.
• Process payments using different payment methods.

Skills

Phone & SMS handling

Data entry

Customer service

Payment processing

Job description

Job Description & Requirements

1. Handle phone / sms enquiries and tracking of appointments

2. Confirm , schedule and / or cancellation of appointments for both internal and external patient (SM & Tracking goggle sheet)

3. Follow up call / sms

4. Receiving and Greeting patients upon arriving , confirming the right treatment and registering patients

5. Data entry of patient personal information in system

6. Maintain cleanliness of clinic and front desk

7. Process payments using different payment mode