Customer Care Consultant

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. in Singapore is seeking a Customer Care Consultant to join a growing insurance service team. You will be the first point of contact for customers, providing timely assistance across multiple channels and delivering a positive customer experience.

You will handle enquiries, provide product and policy information, and coordinate with internal departments to resolve requests in line with service standards.

Qualifications

• Diploma or Degree in any discipline.
• Prior experience in customer service, contact centre, banking, insurance or financial services is advantageous.
• Strong verbal and written communication skills.
• Customer-focused with good interpersonal and problem-solving abilities.
• Able to manage multiple customer requests in a fast-paced environment.

Responsibilities

• Handle customer enquiries and service requests through phone, email and other communication channels.
• Provide accurate information on insurance products, policies, procedures and services.
• Assist customers with policy-related enquiries, documentation, account updates and general servicing requests.
• Understand customers' needs and provide appropriate solutions or guidance.
• Resolve customer concerns and complaints professionally, escalating complex cases where necessary.
• Follow up on outstanding enquiries to ensure cases are resolved within the required service standards.
• Maintain accurate records of customer interactions and updates in internal systems.
• Work closely with internal departments to facilitate the resolution of customer requests.
• Ensure all interactions are handled in accordance with internal procedures, regulatory requirements and service standards.
• Contribute towards achieving customer satisfaction and service quality targets.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Attention to detail

Education

Diploma or Degree

Job description

We are looking for a service-oriented Customer Care Consultant to join a growing customer service team within the insurance industry.

In this role, you will be the first point of contact for customers, providing timely and professional assistance across various service channels. This is an excellent opportunity for someone who enjoys interacting with people, resolving enquiries, and delivering a positive customer experience.

Key Responsibilities

• Handle customer enquiries and service requests through phone, email and other communication channels.
• Provide accurate information on insurance products, policies, procedures and services.
• Assist customers with policy-related enquiries, documentation, account updates and general servicing requests.
• Understand customers' needs and provide appropriate solutions or guidance.
• Resolve customer concerns and complaints professionally, escalating complex cases where necessary.
• Follow up on outstanding enquiries to ensure cases are resolved within the required service standards.
• Maintain accurate records of customer interactions and updates in internal systems.
• Work closely with internal departments to facilitate the resolution of customer requests.
• Ensure all interactions are handled in accordance with internal procedures, regulatory requirements and service standards.
• Contribute towards achieving customer satisfaction and service quality targets.

What We’re Looking For

• Diploma or Degree in any discipline.
• Prior experience in customer service, contact centre, banking, insurance or financial services would be advantageous.
• Candidates with strong customer service skills from other industries are welcome to apply.
• Strong verbal and written communication skills.
• Customer-focused with good interpersonal and problem-solving abilities.
• Able to manage customer enquiries calmly and professionally.
• Comfortable working in a fast-paced and service-oriented environment.
• Good attention to detail and ability to manage multiple customer requests effectively.
• Familiarity with insurance products or policy servicing will be an advantage.

Quess Selection & Services

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.