Customer Care & Centre Operations Executive (Bilingual in Mandarin & English)

Busy Bees Learning Centre Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Busy Bees Learning Centre Pte Ltd in Singapore is seeking a Customer Care & Centre Operations Executive to be the first point of contact for parents and students. We welcome both full-time and part-time applicants and value friendly, organised, proactive team members who can work weekends.

The role covers customer experience, student administration, centre operations, and marketing support, with responsibilities spanning enrolments, reporting, scheduling, and cross-department communication.

Qualifications

• Customer service experience with parents or students is preferred.
• Able to communicate in English and Mandarin.
• Strong organisational and multitasking abilities.

Responsibilities

• Be the first point of contact for parents and students.
• Respond to enquiries via WhatsApp, phone and walk-ins.
• Recommend suitable programmes based on students' needs.
• Manage enrolments, transfers, withdrawals and payments.
• Maintain accurate student records.
• Prepare reports and administrative documents.
• Coordinate class schedules.
• Support teachers and daily centre operations.
• Ensure smooth communication across departments.
• Assist with workshops, seminars and centre events.
• Follow up with prospective parents.
• Support promotional activities.

Skills

Customer service

Organised

Multitasking

English and Mandarin

Education

Diploma (any field)

Job description

About the Role

At Busy Bees Learning Centre, we believe every parent interaction shapes a child's learning journey.

We are looking for a warm, organised, and proactive Customer Care & Centre Operations Executive to be the first point of contact for our parents and students. We welcome both Full-Time and Part-Time applicants. If you enjoy working with people, solving problems, and creating exceptional customer experiences, we’d love to hear from you!

Employment Type

• Full-Time / Part-Time (Flexible arrangements available; candidates must be willing to work weekend shifts)

Key responsibilities

Customer Experience

• Be the first point of contact for parents and students.

• Respond to enquiries via WhatsApp, phone and walk-ins.

• Recommend suitable programmes based on students' needs.

Student Administration

• Manage enrolments, transfers, withdrawals and payments.

• Maintain accurate student records.

• Prepare reports and administrative documents.

Centre Operations

• Coordinate class schedules.

• Support teachers and daily centre operations.

• Ensure smooth communication across departments.

Marketing Support

• Assist with workshops, seminars and centre events.

• Follow up with prospective parents.

• Support promotional activities.

About you

We're looking for someone who is:

• Friendly and enjoys interacting with parents

• Organised and detail-oriented

• Comfortable multitasking in a fast-paced environment

• Able to communicate confidently in English and Mandarin

• A proactive problem solver

• Willing to work weekends

• Diploma in any field

Why Join Busy Bees?

• Friendly and supportive working environment

• Opportunities for career progression

• Work that makes a meaningful impact on students and families

• Stable and growing education company

• Staff development opportunities

About us

Busy Bees Learning Centre is one of Singapore's established Chinese language enrichment centres, serving students from preschool to secondary school for over two decades. We are committed to nurturing confident learners and helping every student achieve excellence in Chinese through quality teaching, innovative programmes, and exceptional customer care.

At Busy Bees, we believe that every interaction shapes a child's learning journey. That's why we foster a supportive, collaborative, and growth-oriented workplace where teamwork, continuous improvement, and a positive attitude are valued. If you are passionate about making a meaningful difference in the lives of students and families, we'd love to welcome you to our team.