Senior Customer Experience Executive for Early Education

Busy Bees Asia; Singapore; Sur place; SGD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Meaningful impact on families

Exposure to education sector

Collaborative team

Résumé du poste

Busy Bees Asia is seeking a Customer Service Senior Executive to support parents in their early education journey. You will respond to enquiries via phone, email, and digital channels, guide parents toward centre visits, and maintain accurate CRM records.

Join a purpose-driven organisation in the education sector, work with a collaborative team, and help families navigate enrolment. Ideal candidates are calm under pressure with strong communication and interpersonal skills.

Qualifications

• Minimum 2 years of customer service or call centre experience.

Responsabilités

• Respond to parent enquiries via phone, email, and digital channels.
• Guide parents towards booking centre visits and next steps.
• Maintain accurate records in CRM systems.
• Provide clear information on centres, programmes, and enrolment.
• Coordinate with centre teams on visits and follow-ups.
• Handle feedback professionally and empathetically.
• Follow up on enquiries to support engagement and conversion.
• Support administrative tasks and team projects.

Connaissances

Communication

Interpersonal skills

CRM experience

High-volume handling

Detail-oriented

Customer-focused

Calm under pressure

Languages

Outils

CRM systems

Description du poste

Busy Bees Asia is seeking a Customer Service Senior Executive to support parents in their early education journey. You will respond to enquiries via phone, email, and digital channels, guide parents toward centre visits, and maintain accurate CRM records.

Join a purpose-driven organisation in the education sector, work with a collaborative team, and help families navigate enrolment. Ideal candidates are calm under pressure with strong communication and interpersonal skills.