Senior Executive, Customer Service

Busy Bees Asia; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Meaningful impact on families

Exposure to education sector

Collaborative team

Job summary

Busy Bees Asia is seeking a Customer Service Senior Executive to support parents in their early education journey. You will respond to enquiries via phone, email, and digital channels, guide parents toward centre visits, and maintain accurate CRM records.

Join a purpose-driven organisation in the education sector, work with a collaborative team, and help families navigate enrolment. Ideal candidates are calm under pressure with strong communication and interpersonal skills.

Qualifications

• Minimum 2 years of customer service or call centre experience.

Responsibilities

• Respond to parent enquiries via phone, email, and digital channels.
• Guide parents towards booking centre visits and next steps.
• Maintain accurate records in CRM systems.
• Provide clear information on centres, programmes, and enrolment.
• Coordinate with centre teams on visits and follow-ups.
• Handle feedback professionally and empathetically.
• Follow up on enquiries to support engagement and conversion.
• Support administrative tasks and team projects.

Skills

Communication

Interpersonal skills

CRM experience

High-volume handling

Detail-oriented

Customer-focused

Calm under pressure

Languages

Tools

CRM systems

Job description

Ready to be the first voice parents trust in their child's early years journey?

At Busy Bees Asia, we operate over 900 early childhood centres worldwide. We are looking for a warm, responsive, and detail-oriented Customer Service Senior Executive to support parent enquiries and engagement.

Job Description

• Respond to parent enquiries via phone, email, and digital channels
• Guide parents towards booking centre visits and next steps
• Maintain accurate records in CRM systems
• Provide clear information on centres, programmes, and enrolment
• Coordinate with centre teams on visits and follow-ups
• Handle feedback professionally and empathetically
• Follow up on enquiries to support engagement and conversion
• Support administrative tasks and team projects

Job Requirement

• Minimum 2 years of customer service or call centre experience
• Strong communication and interpersonal skills
• Able to manage high-volume enquiries in a fast-paced environment
• Organised and detail-oriented
• Experience with CRM systems is a plus
• Customer-focused and professional
• Calm under pressure and adaptable
• Able to communicate with a diverse range of parents; additional language skills are an advantage

Why Join Us

• Make a meaningful impact on families' early education journey
• Join a purpose-driven organisation
• Gain exposure to customer experience and the education sector
• Work in a supportive and collaborative team