Customer Affairs Manager

Singapore Airlines Limited; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will play a key role in managing relationships with customers and addressing feedback to restore confidence.

The role requires a university degree, strong written and interpersonal skills, and 3–5 years’ experience in customer service. This is a 4-year contract based in Singapore, with opportunities to contribute across multiple

Qualifications

• University degree is required.
• Emotional maturity and passion for customer service.
• Excellent interpersonal and communication skills.
• 3–5 years’ experience in customer service or airline industry is advantageous.

Responsibilities

• Build relationships with SIA customers and manage customer interactions.
• Attend to feedback promptly and help restore customer confidence.
• Collaborate with business units to identify causes of concerns and servicing gaps.
• Participate in projects to raise customer service standards.

Skills

University degree

Emotional maturity

Interpersonal skills

Written communication

Education

Bachelor's degree

Job description

Job Description

Job Description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division

Key Responsibilities

• Play an important role in managing and building relationships with SIA customers.
• Attend to customer feedback promptly and take actions to restore customer confidence.
• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
• Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

• Possess a university degree.
• Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
• Have a flair for and enjoy writing
• With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.
• Note: This will be a 4-years contract position.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified