Airline Customer Experience Manager

Singapore Airlines Limited; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will play a key role in managing relationships with customers and addressing feedback to restore confidence.

The role requires a university degree, strong written and interpersonal skills, and 3–5 years’ experience in customer service. This is a 4-year contract based in Singapore, with opportunities to contribute across multiple

Qualifications

• University degree is required.
• Emotional maturity and passion for customer service.
• Excellent interpersonal and communication skills.
• 3–5 years’ experience in customer service or airline industry is advantageous.

Responsibilities

• Build relationships with SIA customers and manage customer interactions.
• Attend to feedback promptly and help restore customer confidence.
• Collaborate with business units to identify causes of concerns and servicing gaps.
• Participate in projects to raise customer service standards.

Skills

University degree

Emotional maturity

Interpersonal skills

Written communication

Education

Bachelor's degree

Job description

Singapore Airlines Limited is seeking a customer service professional to join the Customer Affairs Department within the Customer Services & Operations Division. You will play a key role in managing relationships with customers and addressing feedback to restore confidence.

The role requires a university degree, strong written and interpersonal skills, and 3–5 years’ experience in customer service. This is a 4-year contract based in Singapore, with opportunities to contribute across multiple