Associate Loyalty Marketing (Finance and Admin)

Singapore Airlines Limited; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Singapore Airlines is seeking an Associate in Loyalty Marketing (Finance and Admin) to support the Marketing Planning division. You will coordinate budgeting, billing, asset management, and fraud monitoring, contributing to reliable financial operations within the loyalty program.

The role collaborates with Finance, Loyalty DB teams, and business partners, handling monthly reports, invoices, and system requests for software and PC support. Fresh diploma holders are welcomed.

Qualifications

• Diploma in Business/Finance/IT required.
• Fresh diploma holder with strong learning capabilities will be considered.
• Meticulous and attention to details.
• Organized and analytical.
• Excellent communication skills both verbal and writing.
• Process oriented and outcome driven.
• Adaptable to changing business environment.
• Familiar with digital tools such as SharePoint, O365.

Responsibilities

• Raise system requests for installation of new software or PC support when required.
• Coordinate annual Physical Assets Verification.
• Annual verification of asset renewal Exercise & software licence.
• Mass computers refresh exercise in every 3 years.
• Coordinate annual budget planning.
• Coordinate budgets overruns and forecasting reports to Finance and assist in virement.
• Capital Annual Budget & raise necessary forms.
• Provide monthly budget expense (BCS) updates to dept managers.
• Submit monthly recharge (SQAD2) report to Finance.
• Monthly preparation of month-end accruals and budget vs expenditure reports to Finance.
• Raise and track 3rd party invoices for verification, approval.
• Liaise with Finance on customer debtor billing code for billings/payments/invoices.
• Raise invoices to vendors (eIPR) and partners (by email).
• Liaise with loyalty database tech for billing reports.
• FFP fraud investigation to address fraud and liaise with biz partners, frontliners, Loyalty KrisFlyer partners.
• Serve notice to websites which advertise sale or purchase of KrisFlyer miles or misuse SIA logo or information which contravene KrisFlyer program- Facilitate recovery of losses for confirmed fraudulent cases.
• Monitoring section electronic mailbox.
• Act on identified KrisFlyer accounts in loyalty database (e.g. account normalization, suspend blacklisted members).
• Daily QM reports for suspicious activities.
• Daily checks for suspect non-air redemptions.
• Audit manage test production accounts.
• Assist with testing of automation projects.

Skills

Attention to detail

Analytical thinking

Communication skills

Organizational skills

Learning agility

Adaptability

Education

Diploma in Business/Finance/IT

Tools

SharePoint

O365

Job description

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Associate Loyalty Marketing (Finance and Admin)

Job Description

The successful candidate will be part of Marketing Planning division.

Key Responsibilities

IT coordinator

• Raise system requests for installation of new software or PC support when required
• Coordinate annual Physical Assets Verification
• Annual verification of asset renewal Exercise & software licence
• Mass computers refresh exercise in every 3 years
  
• Coordinate annual budget planning
• Coordinate budgets overruns and forecasting reports to Finance and assist in virement.
• Capital Annual Budget & raise necessary forms
• Provide monthly budget expense (BCS) updates to dept managers
• Submit monthly recharge (SQAD2) report to Finance
  

Billing, Invoice processing & issuance

• Monthly preparation of month-end accruals and budget vs expenditure reports to Finance
• Raise and track 3rd party invoices for verification, approval
• Liaise with Finance on customer debtor billing code for billings/payments/invoices
• Raise invoices to vendors (eIPR) and partners (by email)
• Liaise with loyalty database tech for billing reports

FFP fraud investigation to address fraud and liaise with biz partners, frontliners, Loyalty KrisFlyer partners

• Serve notice to websites which advertise sale or purchase of KrisFlyer miles or misuse SIA logo or information which contravene KrisFlyer program- Facilitate recovery of losses for confirmed fraudulent cases
• Monitoring section electronic mailbox
• Act on identified KrisFlyer accounts in loyalty database (e.g. account normalization, suspend blacklisted members)
  

Daily QM reports for suspicious activities

• Daily checks for suspect non-air redemptions

Audit manage test production accounts

Assist with testing of automation projects

Requirements

• Diploma in Business or Finance or IT
• Fresh diploma holder with strong learning capabilities and excellent aptitude will be considered
• Meticulous and Attention to details
• Organized and analytical
• Excellent communication skills both verbal and writing
• Process oriented and outcome driven
• Adaptable well to changing business environment
• Familiar with digital tools such as Sharepoint, O365

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.