Customer Account Executive

RTX; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

RTX is seeking a customer account professional in Singapore to support Business Development Directors on account issues. You will handle aftersales tasks, generate quotations, document KPIs, and liaise with OEM HQ for warranty and spares management.

On-site role requiring coordination of shipping, invoicing, and ERP data integrity, plus active participation in marketing events and 24/7 AOG support on a rotating basis; occasional travel may be required.

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
• Administer and execute shipping, invoicing and other related logistic coordination
• Document and maintain data integrity of sales records, customer records, etc in ERP
• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
• Participate in marketing events planning and execution
• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
• Support 24/7 AOG hotline on a rotation basis
• Occasional traveling required

Job description

Date Posted: 2026-03-19

Country: Singapore

Location: SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A

Position Role Type: Onsite

Essential responsibilities include but are not limited to:

• Report to Customer Support Manager and support Business Development Directors on account related issues
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
• Administer and execute shipping, invoicing and other related logistic coordination
• Document and maintain data integrity of sales records, customer records, etc in ERP
• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
• Participate in marketing events planning and execution
• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
• Support 24/7 AOG hotline on a rotation basis
• Occasional traveling required

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.