Customer Account Executive

Prattwhitney; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Prattwhitney is seeking a dedicated customer support professional based in Singapore. This role involves supporting Business Development Directors, maintaining a high level of professionalism, and engaging with external customers on account issues.

The ideal candidate should have experience with aftersales service support, logistics coordination, and a commitment to compliance. Occasional travel will be required.

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues.
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure.
• Maintain professionalism when handling customer queries or complaints.
• Engage external customers on account related issues and establish rapport.
• Coordinate with internal customers on account related issues.
• Administer shipping, invoicing, and other related logistics.
• Document and maintain data integrity of sales records.
• Interface with OEM HQ regarding warranty claims and inventory.
• Participate in marketing events planning and execution.
• Support and conform to organization's compliance requirements.
• Support 24/7 AOG hotline on a rotation basis.
• Occasional traveling required.

Job description

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues.
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI.
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution.
• Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence.
• Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting.
• Administer and execute shipping, invoicing and other related logistic coordination.
• Document and maintain data integrity of sales records, customer records, etc in ERP.
• Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports.
• Participate in marketing events planning and execution.
• Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc.
• Support 24/7 AOG hotline on a rotation basis.
• Occasional traveling required.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.