CSM Director, Voice AI & Enterprise Growth (Mexico)

AI Rudder Pte Ltd; Singapore; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Learning & development

Career progression

Global exposure

Ownership & autonomy

Team gatherings

Job summary

AI Rudder Pte Ltd in Mexico is seeking a Customer Success Leader to drive client relationships, product adoption, renewals and expansion within Mexico. You will oversee Voice AI and AI Contact Center projects from requirements through deployment and ongoing operations, coordinating with client IT, operations, data, security, and management teams to ensure value realization.

Candidates should have 5+ years in ICT/SaaS, strong PM and cross-cultural communication skills, and fluency in Chinese,

Qualifications

• Bachelor’s degree or higher; preference for CS, communications, IT, engineering, business or related fields.
• Proficiency in Chinese, English, and Spanish.
• At least 5 years in ICT, enterprise software, SaaS, cloud computing, contact centers or digital solutions.
• Experience in technical solutions, pre-sales consulting, customer success or project delivery; team management preferred.
• Excellent PM skills with a track record of managing complex, cross-departmental enterprise software projects.
• Familiar with the Latin American market, especially Mexico and Spanish-speaking countries.
• Preference for experience in Voice AI, call centers, BPO, banking or telecom projects.

Responsibilities

• Take full responsibility for customer success with clients in Mexico, including relationships, product adoption, satisfaction, renewals and expansion.
• Manage the lifecycle of Voice AI and AI Contact Center projects from requirements to deployment and operations.
• Establish channels with client teams to coordinate issues and major risks.
• Understand client objectives and measure value via metrics like connection, conversion, automation, and cost savings.
• Collaborate with sales to identify new use cases, growth and product expansion among existing clients.
• Convey client needs to product & R&D teams in China for localization and issue resolution.
• Recruit, train, and manage local CSM and project delivery teams in Mexico.
• Represent AI Rudder at client meetings, reviews and industry events to grow presence in LATAM.

Skills

Customer success

Project management

Cross-cultural communication

Communication skills

Spanish fluency

English proficiency

Chinese proficiency

SaaS experience

Education

Bachelor’s degree or higher

Tools

CRM systems

API integration

Call center platform

Job description

AI Rudder Pte Ltd in Mexico is seeking a Customer Success Leader to drive client relationships, product adoption, renewals and expansion within Mexico. You will oversee Voice AI and AI Contact Center projects from requirements through deployment and ongoing operations, coordinating with client IT, operations, data, security, and management teams to ensure value realization.

Candidates should have 5+ years in ICT/SaaS, strong PM and cross-cultural communication skills, and fluency in Chinese,